Return, Refund & Shipping Policy
At SWH MARKETING, we strive
to provide quality products and reliable customer service. This policy explains
the terms related to order cancellation, returns, refunds, exchanges, and
shipping.
Refund & Cancellation Policy
This Refund and Cancellation Policy
outlines how you can cancel an order or request a refund for products or
services purchased through our Platform.
A. Order Cancellation
1. Cancellation requests will only be considered if made
within 15 days of placing the order.
2. Cancellation requests may not be accepted if:
a. The order has already been processed by the
seller/merchant;
b. The shipment has already been dispatched;
c. The order is out for delivery.
In such cases, you may choose to
reject the product at the time of delivery.
B. Non-Cancellable Products
SWH MARKETING does not accept
cancellation requests for certain perishable or consumable products, including
but not limited to:
1. Herbal consumables
2. Food supplements
3. Nutritional consumables
Eatable items
However, replacement or refund
requests may be considered if the customer establishes that the product
delivered was damaged, defective, expired, or of unsatisfactory quality.
C. Damaged, Defective, or Incorrect Products
If you receive:
1. Damaged products
2. Defective items
3. Incorrect products
4. Products different from website descriptions
Please contact our customer support
team within 15 days from the date of delivery.
After reviewing your complaint and
verification by the seller/merchant, an appropriate resolution such as
replacement, exchange, or refund may be provided.
D. Manufacturer Warranty Claims
For products covered under
manufacturer warranty, customers are requested to directly contact the
respective manufacturer or authorized service provider.
E. Refund Processing Time
If a refund request is approved by
SWH MARKETING, the refund amount will generally be processed within 45
business days to the original payment method or approved account.
Return & Exchange Policy
We offer return or exchange within 15
days from the date of purchase.
To qualify for a return or exchange:
The
product must:
1. Be unused;
2. Be in original condition;
3. Include original packaging, labels, and accessories;
4. Not be damaged due to customer misuse.
Non-Returnable
Products
Certain products may not be eligible
for return, refund, or exchange, including:
1. Products purchased during special sales or promotional
offers;
2. Opened consumable items;
3. Used wellness or nutrition products;
4. Products specifically marked as “Non-Returnable.”
Such conditions will be clearly
mentioned at the time of purchase.
Exchange
Approval Process
Once we receive your returned
product:
1. The item will undergo quality
inspection;
2. You will receive confirmation via
email;
3. If approved, your return, refund, or
exchange request will be processed as per company policy.
4. Exchanges will typically take 8–10 days to complete.
Only defective or damaged items may
qualify for replacement.
Shipping Policy
Order
Processing & Dispatch
Orders are shipped through:
1. Registered domestic courier services
2. Speed Post
3. Authorized logistics partners
Orders are generally processed and
delivered within 8-10 business days from:
1. Successful order confirmation; or
2. Payment confirmation
Delivery timelines may vary
depending on courier availability and service location.
Delivery
Information
1. Orders will be delivered to the address provided during
checkout.
2. Delivery confirmation and shipment updates may be sent
to your registered email address or mobile number.
3. SWH MARKETING shall not be held responsible for delays
caused by courier companies, postal authorities, natural events, or
unforeseen circumstances.
Shipping
Charges
Any shipping, handling, or delivery
charges paid during order placement are non-refundable unless otherwise stated.
Contact Information
For support, return requests, refund
assistance, or shipping-related queries, please contact:
SWH
MARKETING
📧 Support Email: Help@swhmarketing.co.in
🌐 Website: www.swhmarketing.co.in
📍 Office Address:
Office No. 102, Vijay Nagar,
Indore, Madhya Pradesh – 452001, India