SWH MARKETING DEALERSHIP PROGRAM
INTRODUCTION
Under the SWH MARKETING Dealership Program, the Firm assigns the responsibility of product delivery within a designated local area to an authorized dealer, based on the dealer’s location and operational capacity.
The dealer is responsible for delivering SWH MARKETING customer orders within the assigned/approved local area and ensuring that orders are delivered to customers within the prescribed delivery timeline.
Free Dealership Account
SWH MARKETING does not charge any security deposit or registration fee for the Dealership Account. The Dealership Account is completely free, subject to the applicable terms and conditions of the Firm.
SWH MARKETING may receive customer orders through both Cash on Delivery (COD) and Prepaid payment methods.
Through its software system, SWH MARKETING provides the dealer with the necessary order information. The dealer is then responsible for delivering the respective product to the customer within 24–48 hours, along with the applicable invoice/bill.
BENEFITS OF THE DEALERSHIP
1. Delivery Commission
The dealer will receive a delivery commission of ₹150 per successfully delivered order, where the applicable product/order value is ₹3,000.
2. Daily Payout
The applicable delivery commission will be transferred to the dealer's registered bank account as per the Firm's daily payout schedule, generally at 10:00 AM.
Applicable taxes, including TDS wherever required under applicable law, will be deducted from the payout. The stated 5% TDS will apply only where legally applicable.
3. Lifetime Dealership
The dealership is intended to remain valid on a lifetime basis, subject to compliance with the Firm's applicable terms, policies, and operational requirements.
In the event that the registered dealer is unable or unwilling to continue the dealership, the dealership may be transferred to an eligible family member, subject to prior notification and approval by SWH MARKETING.
The dealer must inform SWH MARKETING in advance regarding any proposed transfer or change in the registered dealer.
DEALER'S RESPONSIBILITIES
The dealer shall be responsible for the following:
1. Timely Delivery
The dealer must ensure that customer orders received through the SWH MARKETING system are delivered within the prescribed delivery timeline.
2. Stock Availability
The dealer should maintain adequate stock to fulfill customer orders. In case of stock shortages or operational requirements, the dealer should immediately contact SWH MARKETING for assistance.
3. Local Area Support
The dealer may provide reasonable local support to SWH MARKETING for marketing and promotional activities within the designated distribution area.
4. Order Handling
The dealer must handle customer orders carefully and ensure that the correct product, quantity, invoice/bill, and other applicable documents are delivered to the customer.
5. Customer Service
The dealer is expected to communicate professionally with customers and promptly report any delivery-related issue, complaint, return, or other concern to SWH MARKETING.
CANCELLATION & TERMINATION POLICY
The dealership cancellation and termination process may operate in the following circumstances:
1. Voluntary Cancellation or Transfer
If a dealer does not wish to continue operating the dealership and does not wish to transfer it to an eligible family member, the dealer must:
Inform SWH MARKETING at least 30 days in advance.
Complete the settlement of pending orders, stock, payments, and other applicable matters.
Return or transfer any applicable stock as instructed by SWH MARKETING.
Complete the required dealership closure/transfer formalities.
If the dealer wishes to transfer the dealership to an eligible family member, prior written notification must be provided to SWH MARKETING, and the transfer will be subject to the Firm's approval and applicable requirements.
2. Termination Due to Non-Compliance
SWH MARKETING reserves the right to suspend or terminate a Dealership Account if the dealer:
Repeatedly fails to deliver customer orders within the prescribed timeline.
Neglects assigned delivery responsibilities.
Provides incorrect, incomplete, or misleading information.
Misuses the dealership account or software.
Engages in unauthorized activities on behalf of SWH MARKETING.
Causes financial, operational, or reputational loss to the Firm.
Violates the applicable terms, policies, or instructions of SWH MARKETING.
In serious cases involving fraud, misconduct, misuse of customer information, or material business loss, SWH MARKETING may take appropriate action, including suspension or termination of the dealership, without prior notice where legally permissible.
Where any loss is directly attributable to the dealer's proven negligence, misconduct, or violation of the applicable terms, SWH MARKETING may seek recovery or settlement in accordance with applicable law.
SWH MARKETING DEALER SUPPORT
SWH MARKETING will provide reasonable operational support to its authorized dealers.
1. Dealership Account
SWH MARKETING will create a dedicated Dealership Account for the authorized dealer.
The dealer's User ID and password will be provided to the registered mobile number or through the applicable account-registration process.
2. Software & Telephonic Support
To facilitate systematic order processing and communication between SWH MARKETING and its dealers, the Firm may provide:
Dealership software access
Order information
Delivery-related information
Telephonic support
Periodic operational training
3. Product Stock
SWH MARKETING may provide or arrange product stock according to customer orders and local operational requirements.
Where applicable, the Firm may maintain a product range of 100+ products, subject to availability, customer demand, and business requirements.
4. Customer Order Booking
The primary responsibility for customer communication, product promotion, order booking, and customer order processing will remain with the SWH MARKETING call center, subject to the applicable business process.
The dealer's primary responsibility will be the local delivery and related operational support assigned to the dealer.
5. Training & Operational Support
SWH MARKETING may periodically provide training, operational guidance, and performance-related instructions to its employees and support teams.
Dealers may indirectly benefit from improved customer communication, order generation, and local business activities resulting from these initiatives.
6. Local Marketing & Advertising
SWH MARKETING may establish stores, promotional activities, and advertising campaigns in selected local areas.
Where customer orders are generated within a dealer's designated area, eligible delivery commissions may be assigned to the respective authorized dealer according to the Firm's applicable system and policies.
HOW SWH MARKETING WORKS
SWH MARKETING operates through a structured customer communication and order-processing system.
Step 1 – Customer Calling
Experienced tele-callers communicate with potential and existing customers and provide information about available products.
Step 2 – Customer Follow-Up
Customer follow-ups are managed through the Firm's software/CRM system.
Step 3 – Customer Assistance
Team Leaders and support personnel assist with customer queries and provide relevant product and order information.
Step 4 – Order Booking
When a customer voluntarily chooses to purchase a product, the order is recorded through the Firm's order-booking process.
Step 5 – Payment
The customer completes payment through the applicable payment method, including prepaid or Cash on Delivery where available.
Step 6 – Dealer Delivery
The order information is made available to the authorized dealer responsible for the relevant local area.
Step 7 – Customer Delivery
The dealer delivers the order to the customer within the applicable delivery timeline and completes the required delivery process.
SWH MARKETING ADVERTISING SYSTEM
SWH MARKETING may develop its customer network within selected local areas through its marketing and promotional activities.
When the Firm develops a sufficient customer base in a particular area, it may expand its advertising and promotional activities to increase local customer awareness.
Depending on the business requirements and location, promotional activities may include:
Newspaper Advertising
Canopy/Promotional Activities
Pamphlet Distribution
Local Marketing Campaigns
Door-to-Door Marketing
Local Promotional Events
Other Digital or Offline Marketing Activities
The objective of these activities is to increase customer awareness, strengthen the Firm's local network, and generate additional customer orders.
Where orders are generated within the designated area of an authorized dealer, eligible delivery opportunities may be assigned to that dealer according to the Firm's applicable operational system.
DEALER SUPPORT
SWH MARKETING is committed to providing reasonable support to its authorized dealers throughout their dealership journey.
For assistance relating to:
the dealer may contact the official SWH MARKETING Support Team through the registered support number or official support email.
IMPORTANT TERMS
The Dealership Account is provided subject to the applicable terms, policies, and verification requirements of SWH MARKETING.
A free dealership does not guarantee any fixed number of orders, income, commission, or business volume.
Delivery commissions are payable only for eligible and successfully completed deliveries as per the Firm's records and applicable policy.
Payouts are subject to applicable tax deductions and statutory requirements.
Product availability may vary according to customer demand and stock availability.
The dealer must not make unauthorized medical, financial, income, or product-related claims on behalf of SWH MARKETING.
The dealer must maintain the confidentiality and security of customer information received through the Firm's system.
SWH MARKETING may modify operational procedures, product availability, delivery processes, or dealership policies from time to time, subject to applicable law.
Nothing in this Dealership Program should be interpreted as a guarantee of income, profit, sales, or a specific number of customer orders.
All activities under the dealership program shall be conducted in accordance with applicable laws and regulations.
CONTACT SWH MARKETING
For more information about the Dealership Program, order processing, dealer support, or other queries, please contact the official SWH MARKETING Support Team through the registered support number or official support email.
SWH MARKETING
Proprietorship Firm
Indore, Madhya Pradesh, India
Dealer Support | Order Management | Delivery Support | Customer Service